Payment Methods

Last updated: July 8, 2025

This document refers to the payment methods made available, through its websites, by Open Grow, Lda, with registered office at Rua Mário Pais da Costa, n.º 12 - 3515-174 Abraveses, Viseu, Portugal, registered at the Commercial Registry Office of Viseu under the sole registration and legal entity number 513 181 547, with a share capital of €50,000.

For simplification and editorial clarity, the aforementioned company, Open Grow, Lda, will be referred to as "OPEN GROW".

By accessing the website https://www.opengrow.pt, its subdomains and sub-websites (e.g.: *.opengrow.pt), or the Open Grow Shop online store (https://www.opengrow.pt/shop/) (hereinafter, collectively, the “SITES”), the user declares that they have read, understood, and accept, without reservations, the Terms and Conditions. This acceptance applies equally to any order placed through the aforementioned SITES.

The use of the SITES and the placement of any order implies the reading, understanding, and full and unreserved acceptance of the Terms and Conditions. This acceptance also extends to the complementary policies available on the SITES, namely our Privacy, Cookies, and Returns Policies, all of which conditions are binding on the user. Non-acceptance of these conditions makes it impossible to use the services and make online purchases.

1. Introduction

OPEN GROW offers various payment options to facilitate the purchase process on the SITES. Upon finalizing the order, the customer can choose the payment method that best suits them.

2 Available Payment Methods

The available payment methods are listed below.

Credit/Debit Card: We accept payments with major credit and debit cards (e.g., Visa, Mastercard). Payment processing is instant and secure.

PayPal: The customer can choose to pay through the PayPal platform, benefiting from greater convenience and security. The customer will be redirected to PayPal's secure page to complete the payment.

CoinGate: For cryptocurrency payments (such as Bitcoin), the customer will be redirected to the CoinGate page, where they can make the payment according to the exchange rate prevailing at the time of the transaction. More information is available on CoinGate's official website: https://coingate.com/.

EuroPix: EuroPix payments allow for a fast and direct transaction, with the customer being directed to the payment platform to securely complete the operation.

Bizum: For customers who use this mobile payment platform, payment can be made via Bizum, by entering the mobile number associated with the account.

MBWay: Customers residing in Portugal can pay using the MBWay platform, which only requires the mobile number associated with the account for transaction authorization.

Multibanco Reference and PayShop: For payments made in Portugal, the customer can choose to pay using a Multibanco Reference (at Multibanco ATMs or home banking) or the PayShop platform (at PayShop agents).

Bank Transfer: The customer has 5 business days after placing the order to make the payment via bank transfer. The transfer details will be sent to the customer by email and are also available in their customer account, in the "orders" section. If payment is not made within the established period, the order will be automatically canceled. The bank details for the transfer are:

Beneficiary: OPEN GROW, LDA
IBAN - PT50 0010 0000 5152 4080 0016 2
NIB - 0010 0000 51524080001 62
BIC/SWIFT – BBPIPTPL

Important Note: Be sure to include the order number as a reference when making the bank transfer to ensure the payment is correctly identified. If possible, send the proof to info@opengrow.pt.

Payments can be made in various currencies, depending on the customer's location and the payment method. The current exchange rate will be applied automatically at the time of the transaction, according to the payment service provider's policies.

3. Payment Confirmation

Upon successful payment confirmation, the order will be processed according to the shipping conditions and stock availability. The time for payment confirmation may vary depending on the chosen method, with bank transfer payments potentially requiring an additional period that varies according to the origin and banks involved, which can take up to 5 business days or more in international transactions.

4. Payment Security

OPEN GROW ensures that all payments made on our SITES are protected by state-of-the-art security systems. We use advanced encryption and security protocols such as SSL (Secure Socket Layer) to ensure that all customer financial and personal data are kept secure and confidential throughout the transaction and payment process.

5. Payment Issues

If the customer experiences difficulties during the payment process, such as transaction failures, payments not processed correctly, or any other issues, they should contact our customer support through the means indicated in Section 20 (Contacts and Support) of these Terms and Conditions. Our team will be available to help resolve any payment-related problems.

6. Taxes and Fees

The prices of PRODUCTS presented in OPEN GROW's online store for deliveries within the European Economic Area (EEA) already include Value Added Tax (VAT) at the legal rate in force in Portugal, unless expressly stated otherwise. For international deliveries outside the EEA, the customer may be responsible for customs duties, import taxes, or additional fees, depending on the specific legislation of the destination country. OPEN GROW is not responsible for any import costs or customs clearance fees, as these are the sole responsibility of the customer.

7. Vouchers and Promotional Codes

OPEN GROW also offers the possibility to use discount vouchers or promotional codes obtained through the SITES or specific campaigns. These vouchers and codes are valid exclusively for purchases in OPEN GROW's online store and under the specific conditions applicable to them. Promotional codes, when applicable, must be entered at the time of checkout and are valid only while the PRODUCT stock is available or within the campaign's validity period. OPEN GROW reserves the right to modify, discontinue, or revoke promotions without prior notice.