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Cookies Policy

Last updated: July 8, 2025

This document refers to the Cookie Policy implemented, through its websites, by Open Grow, Lda, with its registered office at Rua Mário Pais da Costa, n.º 12 - 3515-174 Abraveses, Viseu, Portugal, registered with the Commercial Registry Office of Viseu under the sole registration and legal entity number 513 181 547, with a share capital of €50,000.

For simplification and editorial clarity, the aforementioned company, Open Grow, Lda, will be referred to as “OPEN GROW”.

By accessing the website https://www.opengrow.pt, its subdomains and sub-websites (e.g.: *.opengrow.pt), or the Open Grow Shop online store (https://www.opengrow.pt/shop/) (hereinafter, collectively, the “SITES”), the user declares that they have read, understood, and accept, without reservations, the Terms and Conditions. This acceptance applies equally to any order placed through the aforementioned SITES.

The use of the SITES and the placement of any order implies the reading, understanding, and full and unreserved acceptance of the Terms and Conditions. This acceptance also extends to the complementary policies available on the SITES, namely our Privacy, Cookies, and Returns Policies, all of which are binding on the user. Failure to accept these conditions makes it impossible to use the services and make online purchases.

1. Introduction

OPEN GROW uses cookies on its SITES with the aim of improving the Browse experience. Cookies strictly necessary for the technical functioning of the site are automatically activated and do not require consent. Other cookies (e.g., analytics or marketing) are only used with the user's prior and express consent, which can be managed at any time through our cookie management tool.

2. What are cookies?

Cookies are small text files that are stored on the user's device (computer, tablet, smartphone) via the browser when visiting a website. These files store information about user preferences and interactions, allowing to optimize site performance and provide a more personalized Browse experience.

The cookies used by OPEN GROW typically have a duration of 30 days and can be manually deleted by the user at any time. However, third-party cookies, whose use is detailed in Section 9.2 (Types of cookies used), may have different validity periods, as defined by their respective providers.

The use of cookies is subject to the user's consent, except in legally exempt cases (strictly necessary cookies).

3. Types of cookies used

OPEN GROW uses different categories of cookies for various purposes, as detailed below.

Essential Cookies: These are indispensable for the basic technical functioning of the SITES, allowing navigation, session management, language and currency selection, and the completion of transactions (including cookies associated with payment methods, such as PayPal or CoinGate). These cookies cannot be deactivated through the consent tool, as they are crucial for the provision of the requested services.

Performance and Analytics Cookies: Collect anonymized statistical data on how the SITES are used, such as the most visited pages or the average Browse time. These cookies help OPEN GROW understand and improve the performance of the SITES. Example: Google Analytics (blocked until user consent).

Functionality Cookies: Allow remembering user preferences, such as the chosen language, location, or username, to provide a more personalized experience. These cookies can be set by OPEN GROW or by third parties.

Marketing and Advertising Cookies: Used to display personalized ads based on the user's preferences and Browse history, both on OPEN GROW's SITES and on third-party websites. Example: Facebook Pixel (blocked until user consent).

4. Cookie management tool

OPEN GROW provides a cookie consent management tool in accordance with the GDPR and the ePrivacy Directive, which allows the user to:

  • Allow or refuse the use of non-essential cookies, including analytics and marketing;
  • Manage their consent preferences at any time;
  • Consult detailed information about each cookie and its purpose.

Upon first access to the SITES, a consent notice is displayed. The user can, at any time, change or withdraw their consent by clicking on "Cookie Settings," an option generally available in the footer of the SITES.

Additionally, the user can configure their browser to block or delete cookies. Deactivating cookies may affect the functioning of some SITES functionalities.

5. Current state of implementation

As of the last update (June 2025), the following third-party cookies are blocked by default and are only activated after explicit consent:

  • Google Analytics;
  • Facebook Pixel;
  • PureChat (customer support chat).

Essential cookies (session, language, currency, payments) do not require consent, as they are indispensable for the technical and legal functioning of the online store.

OPEN GROW is implementing continuous improvements in cookie management, in accordance with the GDPR and CNPD guidelines, including tests for eventual integration with Google Consent Mode V2 and greater granularity in the control of optional cookies.

6. How to manage cookies

The user can manage their cookie preferences in two main ways:

  • Through the integrated management tool on the SITES;
  • Through the settings of the browser used.

Note: Deactivating essential cookies may compromise fundamental functionalities of the SITES.

To learn more about how to manage cookies in your browser, refer to the links below for instructions:

The user should be aware that restricting cookies may significantly affect the functionality of the SITES and their Browse experience.

7. Changes to this policy

OPEN GROW reserves the right to update this Cookie Policy at any time, namely due to legal, regulatory, or technical changes. It is recommended to consult this section periodically.

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