Privacy Policy (2018-05-04)

This is an archived version of our Privacy Policy. View the current version or all past versions.

Privacy Policy (2018-05-04)

Last updated: May 4, 2018. (view archived versions)

Open Grow, Lda (from now on, it will be referred to as OPEN GROW), respects the privacy of all users of its websites and online services. In this way, OPEN GROW is committed to ensure the protection of all personal data provided by users. OPEN GROW has a well-defined policy of how data is processed and protected. Please keep up-to-date on any changes to this Privacy Policy through our website.

This Privacy Policy applies only to OPEN GROW’s customers and OPEN GROW’s online services users.

This Privacy Policy was written in Portuguese (Portugal). To the extent that, if any translated version of this policy conflicts with the Portuguese (Portugal) version, it will be the Portuguese version that will persevere.

The user may use some sections and/or functionalities provided by the OPEN GROW’s websites and online services, without the disclosure of any personal information. However, when it is necessary to collect personal information to provide services or when user decides to provide some of his personal data, the use of this information and data will be done in compliance with the applicable Portuguese legislation on personal data protection – Law 67/98 October 26, Personal Data Protection Law – in order to ensure the confidentiality and security of personal data provided.

Who is responsible for your personal data (collection and processing)?

The entity responsible for your personal data is the Portuguese company, OPEN GROW. This company is also responsible for the collection and processing of this data.

Where is your personal data stored?

The personal data collected will be subject to computer processing and will appear in the OPEN GROW’s data base(s). This data are stored within the European Economic Area (EEA). However, such data may be transferred and processed in countries outside the European Economic Area (EEA), when dealing with situations that require the use of personal data by freight carriers in countries outside the EEA. Any transfer of personal data will always be carried out in accordance with applicable laws.

Regarding the customer data management, the personal data collected will be transmitted to third parties, like freight carriers, having as sole and exclusive purpose the realization and complete execution of the services or products purchased by the user, holder of the personal data collected.

What kind of personal data is collected?

OPEN GROW collects the personal data you provide while using its websites and online services, for example, when placing orders, contacting customer support or applying to OPEN GROW’s contests. Personal data information provided by you may, for example, include contact information, date of birth, and payment information. In addition, certain personal data may be collected from outside sources, such as credit information and address updates.

How is your personal data used?

Your personal data may be used for the following purposes:

  • create and manage your customer account at the OPEN GROW’s online store;
  • process your orders and returns through the OPEN GROW’s online services;
  • send notifications, text based, of the status of the delivery of orders placed;
  • get in touch with you in case of issues related to orders and delivery;
  • answer any questions you may have and inform you about new services or changes to them;
  • send marketing offers, such as newsletters and catalogs;
  • notify online contests winners;
  • manage your account by performing credit checks;
  • data analyzes to provide you with relevant marketing information and offers;
  • age validation to make sure you can legally shop online;
  • send you surveys in order to give you the possibility to influence the offers and services provided by OPEN GROW;
  • testing and improving OPEN GROW’s systems that provides its websites and online services;
  • to prevent misuse or improper OPEN GROW’s services usage.

Your personal data will be stored for as long as necessary to fulfill the purposes described above, or for the time required by law. After that time, your personal data will be deleted.

What are your rights?

You have the right to request information about your personal data that we maintain in our database(s) at any time (without costs, once a year). If your data is incorrect, incomplete or irrelevant, you may request that the information be corrected or removed. We cannot remove your data when there is a legal storage requirement such as accounting rules or when there are other legitimate reasons to keep the data, such as unpaid debts. You may withdraw your consent to the use of your data for marketing purposes at any time. You can contact us by email to or by sending a letter to the following address:

Open Grow, Lda, Customer Service
Parque Industrial de Coimbrões,
Edifício Expobeiras,
3500-618, Viseu,

How does OPEN GROW protect your personal data?

OPEN GROW applies technical and organizational measures to protect your data against loss, manipulation and unauthorized access. We continuously adapt these measures according to technological and development progress.

Children’s personal data protection

OPEN GROW does not collect personal data from children. In this way, it is mandatory to provide the date of birth when creating a customer account at OPEN GROW’s online store and it is not possible to create an account if a birth date from a person under 18 years old is provided. Despite this prevention measure and OPEN GROW efforts to do not collect any personal data from children, it is the parent/legal guardian responsibility to ensure the children’s privacy. This way they should do everything possible to ensure children do not access to online content for which they are not authorized to use, as well as ensuring an authorization for personal data collection when using websites and online services that collects this data.